What our customers don’t always get to see is the work going on behind the scenes to keep improving our service. We think it’s important to show that we do listen to feedback and take action and so here is what we’ve been up to recently and what you can expect from us in the coming weeks and months.
We have been designing and implementing new quality check procedures that we hope will help us avoid, preventable issues.
We thought about what support our customer’s need when on-site and so you will be seeing a few extra fixings included with your order, to give you that safety net, should a fixing get lost or broken on-site, you'll have extra when you need it most.
We will also be ensuring that as standard, touch up paint will be being sent with relevant orders, again to ensure you can rectify any issues that may occur on-site.
Your sales account managers will also keep checking in with your order throughout the manufacturing process to ensure all is running smoothly, helping us to deal quickly with any issues that arise and get these communicated to you.
These are just some examples of how we are striving to give our customers the service they expect and deserve, and we will keep reviewing and improving what we do, so keep an eye out in future newsletters with updates on our progress.
If in the meantime you have any thoughts on things that would improve our service to you, please drop us a message.